TelExtreme Aquires VoIP Platform

Effective September 19, 2007, TelExtreme has completed migration of VoIP accounts to a new switching platform, owned by TelExtreme! This new platform will enable us to provide unprecedented network reliability, quality of service, and better rates with the return of World Wide Calling (purchase out-of-plan minutes).

During the initial transition, some features/services will not be available. See service change notes below.

Important
This upgrade will require the following changes on your end

• SoftPhone Users: You will need to download a new X-Lite SoftPhone, then configure to use on the new platform. Here is the X-Lite SoftPhone  User Guide.
  
  
• USB phone users: You will need to download the new X-Lite SoftPhone, then configure to use on the new platform. When the old software or SoftPhone associated with your USB phone opens, close the application. You will then be able to use your soft phone normally with X-Lite. Here is the X-Lite SoftPhone User Guide.
  
  
• ATA users: You will need to reboot your ATA, Instructions for resetting your ATA device. If you do not use our automatic configuration service, you may need to reconfigure it manually.

Service Change Notes

The following features/services will not be available during the short transition period. This is temporary, and will be restored to full operation within the next few weeks, with some services coming online sooner than others.

• DIDs - your phone numbers will change and your current DID(s) will become inoperable
• VOIP Roaming / Access Numbers - Access numbers will change and current access numbers will become inoperable.
• Conferencing - This service will not be available during the transition

• IP Phone Number - Your IP Phone number for TelExtreme to TelExtreme calling will not be affected, and remain the same.
• Voice Mail - voice mail services are accessed by dialing *98
• Dial plan - You will no longer need to dial 011 before your international outbound calls
• My Phone Center - Access to your call detail records will be available in a new MPC (My Phone Center)
• 611 - Dial 611 to reach customer care from any TelExtreme phone.
• WWC - World Wide Calling outside of plan is available upon eligibility. Please contact Customer Service.

Other Services and Features Coming Soon

• E911 - 911 services for United States customers 
• Web Callback - initiate callback from the web to connect your calls

Why TelExtreme?

With this recent acquisition, TelExtreme is stronger than ever! TelExtreme is a name you can trust to continue to improve service and features for you and your customers. Please visit your Members Business Center or contact customer care if you have any questions or need help to re-configure your service.